Can I cancel the orders?

Please proceed the cancellation from the Order history in MyPage if you are desire to cancel your orders.

The orders only with the following status can be cancelled.

[For those who use credit card for the settlement]
The Status: On backorder, Prepared for shipping

[For those who use convenience store settlement]
The Status: Waiting for settlement
(If there is not settlement until the settlement deadline, the order will be automatically cancelled.)

In addition, please note that cancellation may not be possible depending on the items.
Please check the items pages or the Order history on MyPage for more information.

If you cannot solve the problem even after reading the above, please contact us from Inquiry below.

This FAQ is for domestic shipping only (Japan only)

This FAQ is for domestic shipping only (Japan only)

This FAQ is for domestic shipping only (Japan only)

This FAQ is for domestic shipping only (Japan only)


ID(HORIPRO ID)is an account necessary to use this website. 
Anybody can obtain his/her own ID(HORIPRO ID) free of charge.
If you want to know more about ID(HORIPRO ID),  please see here:

I forgot my password.

If you forgot your password, you can reset it here:

I want to check and/or edit my registration information.

You can check and/or edit your registration information here: https://shop.horipro.jp/dashboard/account

※Some categories cannot be changed.

I haven’t received my confirmation email.

Please check whether the e-mail address that you entered is correct  as well as your spam filter. After that, please enter your e-mail address again here: https://shop.horipro.jp/users/confirmation/new

If you don’t receive any confirmation e-mails from us after following the above procedures, please create a new account again here:

I couldn’t complete my payment procedures.

If you couldn’t complete your payment procedures, sometimes you can complete your payment procedures after a short interval. Please try again a little later.

Will previously sold-out products be available for sale again?

All sales information regarding our products will be available through our website, newsletters, etc. Please keep posted on future announcements from us.

What is a security code?

The security code is a special kind of code used to prevent the illegal use of credit and debit cards. Please verify below where the code can be found in each credit card.
For VISA, MasterCard, JCB and Diners Club, the code is a three-digit number written in the back of the credit card
(it is located immediately on the right of the main card number)
For American Express, it is the four-digit number written on the front of the credit card
(it is located on the upper right of the main card number)
If you are unable to locate the security code, or if it is illegible, please contact either the bank written on the card or the credit card company.
In case you are unable to solve your problem even after reading the instructions above, please contact us through the form below.

Is it possible to change the product type, amount, or payment method after placing an order?

It is not possible to make changes once you have placed an order.
Please be aware that even if you change the address that is registered on your ID page, the address for products that you have already ordered will not change.

I have not received a confirmation e-mail after placing my order.

After an order is placed, we automatically send an order confirmation e-mail as a reference to the customer, but in some cases it may not be delivered due to reasons we are not responsible for, such as mistyped e-mail addresses, e-mail account changes, spam e-mail settings, volume exceeded mailboxes, relay mail server interference, etc. It is possible to verify the same information as the order confirmation e-mail, in the order history page, so in order to verify details of order, or whether order has been completed, please refer to the order history page. Be careful of placing multiple orders due to not having received an order confirmation e-mail, as it is not possible to cancel duplicated orders.





In case that you cannot resolve your trouble even if you read the above, please contact us from the Inquiry form below.

Inquiry form